Orders cannot be canceled once the checkout process has been completed, an order number issued, and shipment begins. However, orders that cannot be canceled may qualify for our Return & Exchanges Policy.
If a customer requests an order cancellation after the shipping process begins, refuses delivery of a shipped package, or provides a non-deliverable shipping address, the shipping/handling fees are non-refundable and shall be deducted from any credit or compensation issued. The customer will be charged for both outbound and return-shipping charges associated with that order.
The amount deducted from the credit or compensation shall be the actual freight charges & handling fees charged by the freight carrier or supplier to us. For example, if UPS charges $5 to ship an item outbound, a $10 charge to intercept the package, and $5 for the return shipping cost, that full $20 shall be deducted from the refund or compensation amount. We kindly ask our valued customers that they carefully review their orders before completing checkout so that there is no need to request cancellation or refuse delivery.