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Our Satisfaction Policy for Returns & Exchanges

12/19/2014



If We Made an Error or Your Item Arrives Damaged
In the event that a problem with your merchandise is the result of our error, please contact us at customerservice@kidswithdownsyndrome.org or 1-866-547-7626 to make arrangements.

If You Are Returning an Item for Exchange or Refund
Whenever possible, we encourage exchange rather than return of an item you are unhappy with; this ensures that the charitable royalty your purchase generated will still go to the charity.
You may return most items for refund or exchange within 30 days of the purchase date.

You will find instructions for returning or exchanging purchases on your packing slip. Items for return or exchange must arrive back to us in their original shipped condition with all original tags attached and original packaging and parts included.

You may return your package via the carrier of your choice. For your protection, we suggest using a shipping service that provides delivery confirmation, and that you insure the package for the value of the item(s) enclosed.

We cannot accept returns of items that do not have their original packing slip(s). Please contact us at customerservice@kidswithdownsyndrome.org or 1-866-547-7626 if you do not have your original packing slip.

No credit can be issued until we have inspected the returned item and it is found to be in new, unused, unlaundered condition (if applicable) with all original tags attached and original packaging and parts included.

The original shipping/handling charges (including customs/broker fees & tariffs for international shipments) are non-refundable.

If a customer under the authorized Returns & Exchange Policy later returns any item for credit that received a discount or promotional savings, and the lower order total would not meet the original minimum qualifications for the discount, then the amount of the sale discount shall be deducted from the refund amount.

Any credit or refund is applied to the original credit card used for payment.

If a customer returns an item in a condition that is not new and has been used or damaged (i.e., including but not limited to being dirty, soiled, with hair, or damaged by smoke smell or liquids) or laundered, no credit or refund or compensation is due. No credit or refund is due for items beyond the allowed return period of 30 days.

If You Are Returning a Gift
We are happy to exchange a gift within 30 days of purchase for another item of equal value from our store. Follow the "Returning for an Exchange" instructions on your packing slip. Returns for refund (or partial refund in the event an item of lesser value is requested as an exchange) are credited back to the original credit card used for the original purchase.

International Returns
Please contact us before returning an item shipped internationally. You may contact us at customerservice@kidswithdownsyndrome.org or by phone at (561) 999-4349.